Frequently asked questions

Which games consoles and devices does QTIME support?

QTIME is officially compatible with the following devices:

Sony products: PlayStation 4 (PS4), PS4 Pro, PS3.

Microsoft products: Xbox One, Xbox One X, Xbox One S.

The QTIME hardware device and integrated HDMI cable is compatible with the latest HDMI standards and capabilities. The HDMI cable is HDMI 2.0 compatible and supports 4K / HDR.

Is there a subscription fee to pay?

No, there is no ongoing fee to be paid for QTIME. Once you have purchased the hardware device it's always free to use.

Surely my child can find another HDMI cable and circumvent the time limits?

QTIME is smart and is able to detect when it has been removed from the screen or unplugged entirely. If it does detect that it has been unplugged from the TV screen it immediately sends an alert to your phone.

It will also send you an email if it looks like your child is trying to circumvent the controls by performing a factory reset.

The QTIME app also shows you if the device has been unplugged for a while and whether it thinks the games console is on right now, so it's easy to see what's going on.

Is QTIME a hardware device or an app?

It's both. The QTIME hardware device is plugged in between your games console and the TV screen. The app is used to monitor and configure the QTIME device.

How does the QTIME device work?

QTIME is a hardware device that replaces the existing HDMI cable between your child's games console and the TV screen.

Parents use the QTIME app to set daily time limits and the device will automatically turn off the screen when the set time limit is reached.

Parents should remove and hide the existing HDMI cable. But if your child finds it (or buys a new HDMI cable) and tries to circumvent QTIME, the app will notify you.

Does QTIME work in my country?

Yes, QTIME uses the universal HDMI standard, so it works on games consoles sold in all countries.

How do I return or exchange my QTIME if it is defective?

Please click here for information about returns.

Can I use this with a gaming PC/computer?

QTIME may work when used with a PC but we can not guarantee compatibility.

It must be a desktop computer with an external screen or monitor that can be connected using HDMI. The graphics card must must have an HDMI port (the vast majority of modern graphics cards do).

QTIME won't work for gaming laptops because it is not able turn off the screen integrated into the laptop.

Does the HDMI cable integrated into QTIME support High Definition / 4K / HDR / HDMI 2.0?

Yes, the QTIME hardware device and integrated HDMI cable is compatible with the latest HDMI standards and capabilities.

The HDMI cable is HDMI 2.0 compatible and supports 4K / HDR.

How long is the HDMI cable that is integrated into QTIME?

The cable is 1.5 meters long (4.92 feet).

Is QTIME a simple timer or does it record precise gaming time?

QTIME is smart and only records gaming time when the games console is being used and the display is on.

This means that your child can voluntarily break up their gaming time into chunks if they want to. For example if you allow 1-hour of gaming per day, they could play in two 30-minute chunks if they wish to.

Can I use the QTIME on multiple phones and tablets?

Yes, you can install it on as many iPhone and Android devices as you like and login with the same QTIME account on each of them at the same time.

This way both parents can share the monitoring and configuration of QTIME.

How does my child know when the screen is going to turn off?

QTIME beeps its internal buzzer and flashes its lights to give your child 10-minutes of warning before the screen turns off. This is their cue to turn off the console.

They are also notified by the 'QTIME for Kids' app if they have it installed. They can use the app to monitor their usage for today.

How do I know when the screen is going to turn off?

The QTIME app shows the parent today's gaming time used so far and informs them exactly what time the screen is going to turn off.

Do I need to be at home to use the QTIME app?

No, the QTIME hardware device is cloud connected so you can use the QTIME app to monitor and configure it anywhere in the world, as long as you have internet access.

Can QTIME be used with multiple consoles at the same time?

No, a single mobile phone or tablet can only control one games console. If you want to control another console, the QTIME app must be installed on a separate device.

How do I make sure that the console is turned off?

For a PS4 you can simply press the power button on the front of the console and it will power down correctly within a couple of minutes.

For an Xbox please press and hold the power button on the front of the console for 10 seconds to power it off completely. The light will turn off when this is complete.

We recommend turning off the mains power to the console after it has been safely shut down. An average games console left in standby mode (not powered off fully) will add an estimated £100 to your electricity during its lifetime.

How does the QTIME log gaming time?

QTIME logs gaming time whenever the console is powered on and the HDMI cable from the QTIME unit is plugged in to the console.

To avoid logging gaming time when the console is not being used, please make sure it is fully powered down when it is not being used.

For a PS4 you can simply press the power button on the front of the console and it will power down correctly within a couple of minutes.

For an Xbox please press and hold the power button on the front of the console for 10 seconds to power it off completely. The light will turn off when this is complete.

We recommend turning off the mains power to the console after it has been safely shut down. An average games console left in standby mode (not powered off fully) will add an estimated £100 to your electricity during its lifetime.

Do not remove mains power when the console's power indicator is on or flashing as it may damage the device.

Can I download the user manual?

Yes you can download the manual here.

Does QTIME work with HDMI range extenders and HDMI switches?

QTIME may be able to work with a HDMI range extender or HDMI switch. However we can not guarantee compatibility and it may lead to signal degradation in rare cases.