Our Returns Policy

We offer a 30 day money back guarantee on all purchases. No questions asked.

We will refund your purchase price and delivery cost within 30 days of you receiving your QTIME. If there is a problem with your unit we do encourage you try our Help & Support page first as we are likely to be able to solve the issue.

If you have owned your unit for less than a year, but more than 30 days, we will do our best to replace or repair it or otherwise process a refund.

Return Your QTIME

Please submit a ticket by clicking on the link below. We will reply within 12-24 hours with return instructions.

In the "Description" field please explain the reason why you are you returning the item.

Submit a ticket to return your unit

(Please note that you should NOT click the Login button before submitting a ticket.)