Our returns policy

We offer a 30 day money back guarantee on all purchases. No questions asked.

We will refund your purchase price and delivery cost within 30 days of you receiving your QTIME. If there is a problem we do encourage you to contact us first as we are able to solve most issues by email, live chat or phone.

If you have owned your unit for less than a year, but more than 30 days, we will do our best to replace or repair it or otherwise process a refund.

How to return your QTIME

Please place your QTIME unit in a parcel, mark it with the address below and take it to your nearest Post Office. Please obtain proof of postage for insurance purposes.

It's important that you include a note with your name and address in the parcel. You can also optionally include your email address so that we can confirm receipt more quickly.

Please allow 14 days for us to process your return.

Our address for returns is: QTIME Ltd, Woolley Barn Farm, Wooley Green, Bradford on Avon, BA15 1TZ, United Kingdom.