Our returns policy

We offer a 30 day money back guarantee on all purchases. No questions asked.

We will refund your purchase price and delivery cost within 30 days of you receiving your QTIME. If there is a problem with your unit we do encourage you try our Help & Support page first as we are likely to be able to solve the issue.

If you have owned your unit for less than a year, but more than 30 days, we will do our best to replace or repair it or otherwise process a refund.

If you purchased your QTIME on Amazon

Please contact Amazon in order to organise a return.

Click here to return your item to Amazon

If you purchased your QTIME from us directly

Please place your QTIME unit in a parcel, mark it with the address below and take it to your nearest Post Office. Please obtain proof of postage for insurance purposes.

It's important that you include a note with your name and address in the parcel. You can also optionally include your email address so that we can confirm receipt more quickly.

Please allow 14 days for us to process your return.

Our address for returns is: QTIME Ltd, Woolley Barn Farm, Wooley Green, Bradford on Avon, BA15 1TZ, United Kingdom.