Returns

Please place your QTIME unit in a parcel, mark it with the address below and take it to your nearest Post Office. Please obtain proof of postage for insurance purposes.

It's important that you include a note with your name and address in the parcel. You can also optionally include your email address so that we can confirm receipt more quickly.

Please allow 14 days for us to process your return.

Our address for returns is: QTIME Ltd, Woolley Barn Farm, Wooley Green, Bradford on Avon, BA15 1TZ, United Kingdom.

If you cancel your whole order within 14 calendar days of receiving it, we will also refund the standard delivery charge only in accordance with the Consumer Rights Directive. Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. If you paid for Priority, Next Day, Nominated Day or Timed delivery, we will only refund the cost of standard delivery.